Security & Privacy
VITA Smith volunteers treat their clients’ documents as if it were their own. For the upcoming 2016 tax season, beginning February 2017, we develop and maintain a new website that is running in our own private server to ensure the security of clients’ personal information from start to finish. All document storage will be stored in our own securely private sever. Any documents that are downloaded onto a computer are securely erased using high quality, open source software. In addition, we will be using fully upgraded communication systems -- iMessage, WhatsApp and secured emails to communicate with clients. We understand that no security policy is impenetrable, but it is our goal to provide the best possible security for our clients.
All our volunteers are accounting major students at the University of Maryland. Our volunteers are certified by the IRS in preparing returns and have training offered by MSLC. Some of them are experienced VITA volunteers, and some of them are new but trained well. All our tax return services are free, and our clients have no need to pay in whatever method. If someone utilize VITA Smith as a platform to boost his or her own business, such as selling insurance, and even you feel uncomfortable because of our volunteers, please let us know and we appreciate your cooperation.
At VITA Smith, our number one priority, even above client satisfaction, is to stay in compliance with the law. As such, we do not tolerate discrimination based on sex, race, color, national origin, reprisal, disability, or age. If you believe that we have violated our core principal, please contact eeo.external.civil.rights@IRS.Gov. It is an external email that the IRS monitors and MSLC will not be able to view.
In addition to not tolerating discrimination, we also hope to serve you with the highest moral and ethical character. If you believe that there is unethical behavior occurring at Vita Smith please report it to the IRS at wi.voltax@IRS.Gov.